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Moving in Boston Tips

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Moving in Boston Tips

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COMPANY POLICIES

TERMS AND CONDITIONS

PRIVACY POLICY

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COMPANY POLICIES

{{basicsettings.company_name}} is a Veteran Owned and Family Operated Moving Company with your best interest in mind. We pride ourselves in providing our clients with excellent customer service and a stress-free move experience. To provide our clients with the best possible service, we must have company policies in place, with which we abide to. The following policies are for your protection, as well {{basicsettings.company_name}}. If you have any questions regarding these policies, please do not hesitate to contact {{basicsettings.company_name}} for further explanation and guidance.

Guidance and final inspection: The customer or his representative must be present during the move, at all times. We need your guidance! It is customer’s responsibility to do a final inspection of the premises to ensure we have loaded all your belongings. A signature confirming your complete inventory was delivered will be required to complete your move.
Payments for Local, Long Distance and Labor Only: {{basicsettings.company_name}} accepts cash and checks. We accept, VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS for moves totally less than $2,500. All payments must be paid in full at the completion of your move. If for any reason there are damages, claims must go through our claim process for reimbursement. Damages or loss of items, CAN NOT be deducted from the final bill or payment.
Parking arrangements. {{basicsettings.company_name}} clients are responsible for requesting parking permits if required. We recommend getting permits for all moves, as they guarantee parking the moving truck as close as possible to your doorway. The closer we are allowed to load and unload, the less time your move will take. Please allow 35-40 feet to park the truck. Many complexes do not require permits, however may have parking restrictions. Please confirm and inform {{basicsettings.company_name}} in advance of any parking or move permits are required. Please understand any additional distances not communicated to {{basicsettings.company_name}}, between the moving truck and entrance, can increase your final bill and void any guaranteed estimates.
Loading/Unloading. If {{basicsettings.company_name}} is only providing loading or unloading services, we are not responsible for any damages, which may occur in transporting the furniture and is released of all liability after loading the truck prior to unloading. We are only responsible for items in our immediate care, custody and control.
Damages and claims. Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. Final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move, which states “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company, this document is critical in noting charges on your move day. Unless payment is made in full upon completion of the move, {{basicsettings.company_name}} is not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
Refrigerator move. We only move empty freezers/refrigerators. Please empty the contents for safe moving. It is also imperative freezers/refrigerators are completely dry before transporting. We recommend emptying and drying 24 hours prior to moving. We are happy to load these last and unload them first. Leaving items in refrigerators or freezers can cause significant damage during transportation.
Aquarium move. We only move empty aquariums. (This means empty of water and also empty of all living creatures).
Grandfather clocks: Clients are responsible for removing the pendulum, chimes and weights.
Waterbeds: If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians and not responsible for any damages. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed, please do so.
Dresser Drawers, File Cabinets, Desk Drawers: Dresser drawers containing clothes do not have to be emptied. However, desks, night stands and any other type of cabinets, including file cabinets must be emptied. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, or tight spaces, it is usually best to remove everything.
Last minute change of service: If the move requires work above and beyond the original order for services, {{basicsettings.company_name}} reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for a two bedroom move, on the day of the move, we arrive to find your move is a 3 bedroom or there is a significant inventory increase, this changes your original move plan. Additional inventory can not only change transportation requirements, necessary crew members, but can significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day.
Flat screen TVs: These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. We highly suggest transporting flat screen televisions in personal vehicles, however will be glad to transport if necessary. If client does not have original packaging, speciality boxes are available for purchase. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) {{basicsettings.company_name}} is not responsible for TVs functioning after delivery. {{basicsettings.company_name}} requires all Flat Screen televisions be removed from any wall mountings before handling. {{basicsettings.company_name}} movers are not televions technicians and will not mount or unmount televisions.
Weather conditions: {{basicsettings.company_name}} reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban etc.
Crew size. {{basicsettings.company_name}} reserves the right to choose number of movers for each job, depending on our current schedule, availability, weather conditions etc.
Driver hours and regulations. We reserve the right to limit our workday to 10 hours. In certain cases, due to DOT hours of service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating those regulations.
Appliances. Please disconnect all washers and dryers. {{basicsettings.company_name}} Movers experienced electricians or plumbers and are not responsible for any damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers.
Heavy and oversized item move: {{basicsettings.company_name}} personnel will move your pianos, appliances, and items over 300 lbs., if work can be performed safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk, {{basicsettings.company_name}} will not be responsible for any damage. Please note item
Piano moves: {{basicsettings.company_name}} movers are experienced with moving pianos, including uprights and baby grands. There is an additional fee for transporting and carrying pianos.
Pool Tables and Hot Tubs: {{basicsettings.company_name}} does not move or transport pool tables or hot tubs, however we will be glad to assist in locating a specialized mover for your items.
Mopeds, motorcycles, automobiles: {{basicsettings.company_name}} will transport your motorized vehicles, however we can not transport inside our moving trucks. We can, however transport with external haulers for additional fees.
Gas grills, lawn mowers and other lawn equipment: {{basicsettings.company_name}} movers will be glad to move/transport gas grills, however we can not transport any type of gas tank. {{basicsettings.company_name}} movers can also move/transport lawn equipment, however all tanks containing fluids must be emptied (gas, oil, etc.). Movers will inspect prior to moving.

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TERMS AND CONDITIONS

The following terms and conditions apply to all services performed by the carrier under this contract. The term “carrier” refer to {{basicsettings.company_name}}. The contract is also subject to all rules, rates, and charges in the current tariffs, published, or on file with the Boston Utilities and Transportation Commission.

SEC. 1

(a) The Carrier or party in possession of any of the property here in described (“Property”) shall be liable as a common law for any loss thereof or damage thereto, except as herein provided.

(b) No Carrier or party in possession of all or any of the Property (“Carrier”) shall be liable for any loss, damage or delay caused by act of God, public enemy, war, declared or undeclared, acts of public authority, quarantine, riots, strikes, perils of navigation, act of de- fault of Shipper or owner, nature of Property or defect or inherent vice, occurrences in customs warehouse, or for any loss or damage to paintings, statuary, ornamental items, works of art, articles of unusual nature or value, photographs or pictures, antiques, dishes, glassware, musical instruments, vases, mirrors, marble or enamel pieces, lamps, lamp shades or other fragile articles, unless such loss or damage was caused by negligence of the Carrier, and the responsibility to prove such negligence shall be on the shipper, except where arrangements have been made for the packing and unpacking of such articles by the Carrier or its agent. No carrier shall be held liable for the internal malfunction of any computerized, electrical or mechanical item or piece of equipment, whether or not such articles are packed, unpacked, or packed and unpacked by the Shipper or his agent or Carrier or its agents. No Carrier shall be liable for damage to or loss of contents of pieces of furniture, crates, bundles, cartons, boxes, barrels or other containers unless such contents are open for Carrier’s inspection and then only for such articles as are specifically listed by the Shipper and receipted for by the Carrier or its agent.

(c) No Carrier shall be liable for delay caused by obstructions, faulty or impassable highways, lack of capacity of any highway, bridge, ferry, or caused by breakdown, or mechanical defect of vehicles or equipment.

(d) Carrier’s liability shall be that of a warehouseman, only, for loss, damage or delay caused by fire occurring after the arrival of the Property at destination or at the port of export and tender of delivery of the Property to the party entitled to receive it has been made. Except in case of negligence of the Carrier, Carrier shall not be liable for loss, damage, or delay occurring while the Property is stopped and held or stored in transit on the request of the Shipper, owner, or party entitled to make such request, whether such request was made before or after Carrier came into possession of the Property.

SEC. 2

(a) Carrier shall have the right in case of physical necessity to forward the Property by any Carrier or route between the point of shipment and the point of destination. In all cases not prohibited by law, where a lower value than actual value has been represented in writing by the Shipper or as been agreed upon in writing as the released value of the Property as determined by the classification or tariffs upon which the rate is based, such lower value less charges shall be the maximum amount to be recovered, whether or not such loss or damage occurs from negligence.

(b) As a condition precedent to recovery, claims must be filed in writing with the receiving or delivering Carrier, or Carrier is- suing this proposal for service and bill of lading, or Carrier in possession of the Property when the loss, damage, injury, or delay occurred, within 10 days after delivery of the Property; and suits shall be instituted against any Carrier only within two years and on day from the day when notice in writing is given by the Carrier to the claimant that the Carrier has disallowed by claim of any part or parts thereof specified in the notice. Where claims are not filed or suits are not instituted in accordance with the foregoing provisions, no Carrier hereunder shall be liable.

(c) Any Carrier or party liable on account of loss or damage to any of the Property shall have the full benefit of any insurance that may have been effected upon or on account of the Property so long as this shall not avoid the policies or contracts of insurance; provided that the Carrier reimbursed the claimant for the premium paid thereon.

SEC. 3 Except where such service is required as the result of Carrier’s negligence, all Property shall be subject to necessary cooperage, packing and repacking at owner’s cost.

SEC. 4

(a) Carrier shall have the right to retain possession of any Property transported by it and to take and place the same in storage at the charge and expense of the Shipper, until all tariff rates and charges thereon have been paid in cash or credit card. Nothing herein shall limit the right of Carrier to require, at a time of or before shipment, the prepayment in part or in full or guarantee of the charges.

(b) Property not received by the party entitled to receive it after appropriate notice, may be kept in vehicle, warehouse or place of business of the Carrier, subject to all lawful charges and to Carrier’s responsibility as warehouseman only, or at the option of the Carrier, may be removed to and stored in a warehouse at the point of delivery or at other available points at the cost of the owner, and there held without liability on the part of the Carrier, and subject to a lien for all transportation and other lawful charges, including a reasonable charge for storage. In the event the Consignee cannot be found at the address given on the bill of lading for notification, the Carrier shall be discharged from liability upon sending a notice to Shipper showing the warehouse in which such Property has been placed, subject to the provisions of this paragraph.

SEC. 5

(a) Where Carrier is directed to take Property from a place or places at which the Consignor or his agent is not present, the Property shall be at the risk of the owner before loading.

(b) Where Carrier is directed to unload or deliver Property at a place or places at which the Consignee or its agent is not present, the Property shall be at the risk of the owner after unloading or delivery.

SEC. 6

No Carrier will carry or be liable in any way for any documents, specie, or for any article of extraordinary value unless a special agreement to do so and a stipulated value of the articles are endorsed hereon.

SEC. 7

Explosives or dangerous goods will not be accepted for shipment. Every party whether principal or agent shipping such goods shall be liable for any indemnify Carrier against all loss or damage caused by such goods and Carrier will not be liable for safe delivery of the shipment.

SEC. 8

The owner or Consignee shall pay the advances, tariff charges, packing and storage, if any, and all other lawful charges accruing on said Property. No carrier shall deliver or relinquish possession at destination of the Property until all tariff and charges thereon have been paid. Consignor shall also be liable for the advances, tariff charges, packing, storage, and all other lawful charges, except as otherwise agreed in writing. The beneficial owner shall also be liable for all charges due to Carrier where not paid by Consignor or Consignee. If the Consignor or Consignee has given to the Carrier erroneous information as to the identity of the beneficial owner, such Consignor or Consignee shall be liable for such additional charges and any attorney’s fees incurred by Carrier as a result of this disclosure. Nothing herein shall limit the right of the Carrier to require, at the time of shipment, the prepayment of the charges, If upon inspection it is ascertained that the articles shipped are not those described herein, the advances or tariff charges must be paid upon the articles actually shipped.

SEC. 9

If this proposal for service and bill of lading is issued on the order of the Shipper or his agent, in exchange or in substitution for another proposal for service and bill of lading, the Shipper’s signature to the prior proposal for service and bill of lading as to the statement of the value or otherwise or election for common law or bill of lading liability, in or in connection with such prior proposal for service and bill of lading, shall be considered a part of this proposal for service and bill of lading as fully as if the same were written or made in or in connection with this proposal for service and bill of lading.

SEC. 10

Any alteration in this proposal for service and bill of lading made without the special notation hereon of the Carrier shall be without effect, and this document shall be enforceable according to its original tenor.

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PRIVACY POLICY

This Privacy Policy describes our policies on the collection, use, and disclosure of information about you in connection with your use of our websites, emails, and mobile applications (“Site”). The terms “we” and “us” refer to {{basicsettings.company_name}} a Boston corporation, when you use the Site, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.

1. INFORMATION WE COLLECT AND HOW WE USE IT

We may store the information you submit to or through the Site, as well as information we collect in connection with your use of the Site. We use the information to fulfill your requests, provide the Site’s functionality, improve the Site’s quality, personalize your experience, track usage of the Site, provide feedback to our moving services, display relevant advertising, provide customer support, message you, back up our systems and allow for disaster recovery, enhance the security of the Site, and comply with legal obligations.

2. LINKS TO THIRD PARTY SITES

The {{basicsettings.company_name}} Web Site may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of us and {{basicsettings.company_name}} is not responsible for the contents of any Linked Site. {{basicsettings.company_name}} Web Site is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by {{basicsettings.company_name}} of the site or any association with its operators.

3. COOKIES

“Cookies” are small pieces of information that are placed on a web user’s hard drive. We may use cookies to provide you with better service. Cookies are pieces of information that a Web site transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard, and many major Web sites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies.

4. NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of the {{basicsettings.company_name}} Web Site, you warrant to {{basicsettings.company_name}} that you will not use the {{basicsettings.company_name}} Web Site for any purpose that is unlawful or prohibited by our Privacy Policy. You may not use the {{basicsettings.company_name}} Web Site in any manner which could damage, disable, overburden, or impair the {{basicsettings.company_name}} reputation, operation or interfere with any other party’s use of our services. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through our Web Sites. Notice: {{basicsettings.company_name}} authorizes you to use our client login systems for your convenience only. Any other use of the systems and information, capture the whole page or any portion of the page from the {{basicsettings.company_name}} Web Site for public usage is strictly prohibited.

5. SECURITY

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. MODIFICATIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time. The most current version of the Privacy Policy will govern our use of information about you and will be located here. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on the Site prior to the effective date of the changes. Web Site after those changes becomes effective, you agree to be bound by the revised Privacy Policy.

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