FAQs

Q: Should I tip the movers? If yes, how much?

Tips are appreciated but are not mandatory. Tipping should be reserved for movers who do their job right. If a mover goes out of their way to accommodate you, then please tip accordingly. Usually it is around 10-15% of the total cost depending on how hard the move was (stairs, heavy boxes, awkward items, etc.)

Q: Once I have booked, what are my responsibilities?

Make sure you are there for the packing of your belongings (if you have requested the full packing service), and at the loading time. This is the time to speak up if you notice anything you disagree with or that was not mentioned in your contract. Bell Air Moving Inc. does not take responsibility for any items of a high value (such as jewelry, documents, personal valuables, etc.). It is also the customer’s responsibility to make sure that nothing has been packed that is not supposed to be moved. For example: medications, important documents as well as closing papers, baby’s changing…

Q: What is the travel time charge for?

Travel Time charge is an additional charge added on top of the Labor Charge. It is the time it takes for the movers to get to the pick up location from our office plus the time it takes for them to return to the office from the drop off location. It is flat and is not affected by traffic, etc. The exact time is disclosed to the customer before signing a contract. Call us for details.

Q: What can I do to help make my move quicker?

Our highly professional staff will try to make your move as easy and quick as possible. However, there are still some steps a customer can take to reduce their moving costs:

a) Pack your own things (please visit our MOVING TIPS page for pointers on how to quickly and efficiently pack your belongings)

b) Reserve parking spaces, obtain permits

c) Label the boxes accordingly (include the room name they belong to).

d) Be available. As soon as movers pick up Item from Moving Van they need to know in which room and where exactly you want this item to be placed.

e) If possible, draw plan of how would you like your furniture to be positioned in each room.

Q: Is the weather a factor during the move?

Weather can slow down a move. Our movers will still move you during the harsh weather conditions. If the conditions get too severe, however, we may ask you to reschedule.

Q: What items should I not move?

Anything that is flammable should not and cannot be moved. You will be refused to move anything that may leak or spill.

Here are items Bell Air Movers Inc. has on “do not move” list.

Acids Fire extinguisher Nail polish remover

Aerosols Fireworks Paint thinner

Ammonia Gasoline Paints

Ammunition Household batteries Pesticides

Car batteries Kerosene Poisons

Charcoal Lamp oil Pool chemicals

Charcoal lighter fluid Liquid bleach Propane tanks

Chemistry sets Loaded guns Reloading supplies

Cleaning solvents Matches SCUBA tanks

Darkroom chemicals Motor oil

Fertilizer Nail polish Weed killer

Perishables

Q: What type of payment do you accept?

We accept cash, company/personal checks, postal money orders, traveler’s checks, and all major credit cards (Visa, MasterCard and American Express).

Some restrictions apply.

Please contact Bell Air Moving Inc. Customer Service for details. (617)-968-6633

Q: Do you disassemble and reassemble furniture?

We have all the necessary tools to disassemble and reassemble your furniture in order to take it out/in your housing and prevent damage. Also, it might save space while loading Moving Van.

Q: Can I pack my clothes in a chest or dresser drawers?

Lightweight clothing may be left in the drawers only if the dresser itself is not heavy (solid wood). Do not fill drawers with heavy items such as books, table linens or sheets. This can damage the piece of furniture during transit and will make the job unnecessarily harder and slower. Do NOT leave fragile items, money, jewelry, watches or other. In some cases in order to move such or similar furniture, movers must put it on the side or even upside down. Small items can be shifted and fell in between the drawers and frame of such item.

Q: What are the insurance options?

Our insurance policy is explained in more detail here: Insurance Policy

Q: Do you have all the necessary licenses and insurances?

Bell Air Moving Inc. is fully licensed and insured.

US DOT# 817357

MDPU# 31770

UCR# 2016500398792

We carry: Liability.

Cargo.

Auto.

Available upon request: Certificate of insurance will be sent (emailed or faxed) directly from our Insurance agent to Management Company /Condo Association.

Q: How is the total number of hours rounded?

The total number of hours is rounded up to the next quarter hour.

E.g., if the total move time (labor + travel) was 3 hours and 10 minutes, the charge will be for 3 hours and 15 minutes.

Q: How is the total cost of a local move calculated?

TOTAL COST = (total labor hours + travel time charge) * moving rate + packing materials (if any).

E.g.: A customer is moving from Dedham MA to Natick MA at the rate of 135 $/hr. The move started at 8:00AM and finished at 12:00PM. The travel time charge was 45 minutes (that is 15 minutes to get to the pick-up location + 30 minutes to return to the office from the moving destination). In addition, 6 rolls of tape were used (we provide 2 free rolls, any excess tape used is charged to the customer).

LABOR = (Labor + Travel) * rate = 4 hrs. + 45min. (travel Time) x 135 = $641.25

MATERIALS = 4 rolls of tape * $3.00/roll =$12.00

TOTAL MOVING COST = $641.00 + $12 = $653.25

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