{{basicsettings.company_name}} is a Veteran Owned and Family Operated Moving Company with your best interest in mind. We pride ourselves in providing our clients with excellent customer service and a stress-free move experience. To provide our clients with the best possible service, we must have company policies in place, with which we abide to. The following policies are for your protection, as well {{basicsettings.company_name}}. If you have any questions regarding these policies, please do not hesitate to contact {{basicsettings.company_name}} for further explanation and guidance.

  1. Guidance and final inspection: The customer or his representative must be present during the move, at all times. We need your guidance! It is customer’s responsibility to do a final inspection of the premises to ensure we have loaded all your belongings. A signature confirming your complete inventory was delivered will be required to complete your move.
  2. Payments for Local, Long Distance and Labor Only: {{basicsettings.company_name}} accepts cash and checks. We accept, VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS for moves totally less than $2,500. All payments must be paid in full at the completion of your move. If for any reason there are damages, claims must go through our claim process for reimbursement. Damages or loss of items, CAN NOT be deducted from the final bill or payment.
  3. Parking arrangements. {{basicsettings.company_name}} clients are responsible for requesting parking permits if required. We recommend getting permits for all moves, as they guarantee parking the moving truck as close as possible to your doorway. The closer we are allowed to load and unload, the less time your move will take. Please allow 35-40 feet to park the truck. Many complexes do not require permits, however may have parking restrictions. Please confirm and inform {{basicsettings.company_name}} in advance of any parking or move permits are required. Please understand any additional distances not communicated to {{basicsettings.company_name}}, between the moving truck and entrance, can increase your final bill and void any guaranteed estimates.
  4. Loading/Unloading. If {{basicsettings.company_name}} is only providing loading or unloading services, we are not responsible for any damages, which may occur in transporting the furniture and is released of all liability after loading the truck prior to unloading. We are only responsible for items in our immediate care, custody and control.
  5. Damages and claims. Any damage claims must be submitted in writing to our claims department. Applicable notes about these damages must be made in writing on the bill of lading on the day of your move before movers leave your premises. Our company standards do assume a full inspection of furniture by both our movers and customers. Final inspection is the responsibility of the customer. All of our customers sign a bill of lading upon completion of a move, which states “The above services were rendered and all goods delivered in good order, except as noted”. For any insurance company, this document is critical in noting charges on your move day. Unless payment is made in full upon completion of the move, {{basicsettings.company_name}} is not required to answer or process a claim. Do not assume you may deduct the money from the final bill to compensate yourself in the event of damage. This is ILLEGAL.
  6. Refrigerator move. We only move empty freezers/refrigerators. Please empty the contents for safe moving. It is also imperative freezers/refrigerators are completely dry before transporting. We recommend emptying and drying 24 hours prior to moving. We are happy to load these last and unload them first. Leaving items in refrigerators or freezers can cause significant damage during transportation.
  7. Aquarium move. We only move empty aquariums. (This means empty of water and also empty of all living creatures).
  8. Grandfather clocks: Clients are responsible for removing the pendulum, chimes and weights.
  9. Waterbeds: If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians and not responsible for any damages. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed, please do so.
  10. Dresser Drawers, File Cabinets, Desk Drawers: Dresser drawers containing clothes do not have to be emptied. However, desks, night stands and any other type of cabinets, including file cabinets must be emptied. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, or tight spaces, it is usually best to remove everything.
  11. Last minute change of service: If the move requires work above and beyond the original order for services, {{basicsettings.company_name}} reserves the right to fulfill other obligations before completing additional work. For example, you have originally ordered services for a two bedroom move, on the day of the move, we arrive to find your move is a 3 bedroom or there is a significant inventory increase, this changes your original move plan. Additional inventory can not only change transportation requirements, necessary crew members, but can significantly increase total move time. In order to make our schedule on time for the next move, we reserve the right to postpone additionally requested services till our next availability and/or after completion of other jobs that day.
  12. Flat screen TVs: These are susceptible to damage from extreme temperatures, slight bumps, and altitude changes. We highly suggest transporting flat screen televisions in personal vehicles, however will be glad to transport if necessary. If client does not have original packaging, speciality boxes are available for purchase. In any case, please note that in the absence of physical evidence of external damage or negligence (visible damage) {{basicsettings.company_name}} is not responsible for TVs functioning after delivery. {{basicsettings.company_name}} requires all Flat Screen televisions be removed from any wall mountings before handling. {{basicsettings.company_name}} movers are not televions technicians and will not mount or unmount televisions.
  13. Weather conditions: {{basicsettings.company_name}} reserves the right to reschedule the move at an agreed upon time, without liability if there is inclement weather, including, but not limited to heavy/freezing rain, snow emergency, hurricane warning, weather travel ban etc.
  14. Crew size. {{basicsettings.company_name}} reserves the right to choose number of movers for each job, depending on our current schedule, availability, weather conditions etc.
  15. Driver hours and regulations. We reserve the right to limit our workday to 10 hours. In certain cases, due to DOT hours of service rules for drivers, we may need to cut a job short or send a replacement driver to avoid violating those regulations.
  16. Appliances. Please disconnect all washers and dryers. {{basicsettings.company_name}} Movers experienced electricians or plumbers and are not responsible for any damage to plumbing, electrical systems, or for water damage associated with the connection or disconnection of washers and dryers.
  17. Heavy and oversized item move: {{basicsettings.company_name}} personnel will move your pianos, appliances, and items over 300 lbs., if work can be performed safely. Unfortunately, damage may result to floor surfaces. If you wish to take this risk, {{basicsettings.company_name}} will not be responsible for any damage. Please note item
  18. Piano moves: {{basicsettings.company_name}} movers are experienced with moving pianos, including uprights and baby grands. There is an additional fee for transporting and carrying pianos.
  19. Pool Tables and Hot Tubs: {{basicsettings.company_name}} does not move or transport pool tables or hot tubs, however we will be glad to assist in locating a specialized mover for your items.
  20. Mopeds, motorcycles, automobiles: {{basicsettings.company_name}} will transport your motorized vehicles, however we can not transport inside our moving trucks. We can, however transport with external haulers for additional fees.
  21. Gas grills, lawn mowers and other lawn equipment: {{basicsettings.company_name}} movers will be glad to move/transport gas grills, however we can not transport any type of gas tank. {{basicsettings.company_name}} movers can also move/transport lawn equipment, however all tanks containing fluids must be emptied (gas, oil, etc.). Movers will inspect prior to moving.